At ShuffleUp, I defined HTTP 5xx error-rate SLIs across Kubernetes microservices and migrated services to SLO-based alerting. As primary on-call, I led incident response and root-caused production failures using logs, metrics, and read-only SQL.
I also tuned Alertmanager routing and deduplication, reducing alert fatigue by 40% and MTTR by about 30%. At Kazakhtelecom JSC (Project), I built GitLab CI/CD pipelines and automated secret injection with HashiCorp Vault and External Secrets Operator.

