Sylvia Mbugua
@sylviambugua
Innovative writer and translator with a passion for storytelling.
KenyaWhat I'm looking for
I am an innovative and creative Writer/Translator with a passion for storytelling and a keen eye for language nuances. My experience spans freelance translation and content writing, where I have honed my skills in crafting compelling narratives and bridging language barriers. I am dedicated to delivering high-quality work that connects with diverse audiences and enhances brand awareness.
Throughout my career, I have successfully created engaging content for various platforms, including social media, blogs, and videos. My role as a Freelance Translator/Content Writer has allowed me to manage online conversations, foster positive communities, and implement content strategies that drive user engagement. I also have experience in interpreting and translating documents, ensuring accurate communication while maintaining confidentiality.
In addition to my writing and translation skills, I have a background in cartography and customer care, where I led teams in creating accurate maps and provided exceptional customer service. I am always eager to learn and adapt, staying updated with emerging technologies and trends to continuously enhance my skills and deliver cutting-edge products.
Experience
Work history, roles, and key accomplishments
Freelance Translator/Content Writer
Self Employed
Jan 2019 - Present (6 years 4 months)
Moderated online conversations and created engaging content for social media, blogs, and forums. Managed social media accounts, fostered online communities, and interacted with clients to ensure positive customer experience. Analyzed user data, applied basic SEO, and developed content strategies to increase engagement and traffic.
Cartographer / Administrator
Mwangi Land Services
Jan 2013 - Dec 2019 (6 years 11 months)
Led a team in creating accurate maps for various industries using GIS software and data. Conducted research and fieldwork, collaborated with clients, and ensured adherence to cartographic standards and quality control. Stayed updated with emerging mapping technologies and industry trends to enhance techniques and deliver cutting-edge products.
Customer Care Assistant
Mwangi Land Services
Jan 2007 - Dec 2009 (2 years 11 months)
Assisted customers in resolving inquiries, issues, and complaints through phone and email communication. Provided exceptional customer service by actively listening, empathizing, and offering effective solutions. Documented interactions, collaborated with teams to escalate complex issues, and participated in surveys to improve processes.
Freelance Interpreter/Translator
Self Employed
Jan 2006 - Dec 2012 (6 years 11 months)
Provided interpretation services during meetings, conferences, and interviews, assisting in translating documents and correspondence. Ensured accurate communication, maintained confidentiality, and worked for various clients and organizations. Provided consecutive and simultaneous interpretation services, adapting communication style to suit client needs.
Language Tutor
Self Employed
Conducted online language tutoring sessions for individuals or small groups during Covid time. Developed customized lesson plans to meet specific student needs and goals. Assisted students in improving language skills through conversational practice and grammar instruction.
Education
Degrees, certifications, and relevant coursework
Sylvia hasn't added their education
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