Sweta Mitra

At Amazon Development Centre, I prepared recurring MIS reports and operational dashboards for stakeholders across five global marketplaces. I also led calibration sessions, facilitated alignment discussions, and adjudicated scoring disputes.

I identified a compliance gap affecting 541 cases and 167 control failures, then coordinated corrective actions that resolved approximately 90 issues per week. My process improvement work reduced defects by 10% and improved operational accuracy by 15%.

I redesigned a manual weekly reporting workflow with Excel and a SharePoint data connection, reducing preparation time from 180 minutes to 3. I also used AI-assisted scenario generation for calibration training, cutting preparation time by 95%, and was recognised as an AI Tool Expert.

Earlier, as an SDS Resolution Specialist, I investigated complex escalations and coordinated a standardised solution to a documentation gap affecting approximately 195 contacts per week. As an SDS Associate – Off-Road Flex, I supported delivery partner onboarding through issue resolution and workflow validation.