Open to opportunities

suzane machado

@suzanemachado

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Quality Software Professional specializing in QA Automation and Testing.

Brazil

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What I'm looking for

I seek a role that values quality assurance and offers opportunities for growth in a collaborative environment.

I am a Quality Software Professional with extensive experience in both manual and automation testing, particularly in environments involving Artificial Intelligence, APIs, and web projects. My expertise lies in utilizing tools such as Cypress and Selenium to ensure robust solutions that enhance user experience. I thrive in agile settings, applying analytical and critical thinking to identify risks and prioritize testing efforts, which accelerates high-quality software delivery and minimizes production bugs.

Throughout my career, I have successfully managed the complete testing cycle, from requirements gathering to automation integration in CI/CD pipelines. My role at Al Solution involved validating critical systems through functional and exploratory tests, while at Blip, I optimized quality through non-functional testing and bug investigations. I am committed to continuous improvement and have a proactive, collaborative approach that fosters effective communication and knowledge sharing within teams.

Experience

Work history, roles, and key accomplishments

Software Quality Analyst

Al Solution

Dec 2023 - Apr 2025 (1 year 4 months)

Validated critical re-registration and evaluation systems, including Web, APIs, usability, and business rules, through functional, exploratory, and regression tests using Postman/Swagger. Mapped and documented all test scenarios, which accelerated client homologation and ensured high quality and reliability of team deliveries.

Postman Swagger Functional Testing Exploratory testing Regression Testing API Testing Web Testing

Software Quality Engineer

Blip

Feb 2023 - Sep 2023 (7 months)

Managed the complete testing cycle for Web and API, from requirements gathering and scenario documentation in Azure Test Plans and Google Docs to Smoke Test automation with Cypress and JavaScript, integrated into CI/CD pipelines. Conducted non-functional test studies using K6 and JMeter, alongside bug investigations with Seq, DBeaver/SQL, Postman, and Grafana, optimizing quality and reducing valid

Cypress JavaScript Azure DevOps CI CD JMeter Postman SQL Grafana Smoke Testing API Testing Web Testing

Quality Analyst - AI Projects

Zenvia

Apr 2021 - Feb 2022 (10 months)

Managed quality for automated AI customer service projects involving chatbots, serving thousands of daily users. Developed BDD test scenarios using Gherkin and automated End-to-End (UI/API) tests with Ruby, Cucumber, Capybara, and Selenium for conversational flow validation. Utilized the ALTU platform for flow adjustments and validations, and Jira for task tracking and bug metrics, ensuring reliab

BDD Gherkin Ruby Cucumber Capybara Selenium End To End Testing UI Testing API Testing Jira Chatbot AI

Planning Analyst

Bancorbrás

Sep 2014 - Jul 2021 (6 years 10 months)

Provided strategic support to the Customer Service Center, utilizing CRM, Salesforce, and Excel for data analysis, process optimization, and KPI monitoring. Planned operational schedules and generated reports/dashboards, which resulted in improved performance, fluidity, and coverage of customer service operations.

CRM Salesforce Excel Data Analysis Process Optimization KPIs Customer Service

Education

Degrees, certifications, and relevant coursework

Universidade Estadual de Goiás

Bachelor's Degree, Information Systems

Completed a Bachelor's Degree in Information Systems. Focused on foundational concepts and practices within information technology.

Faculdade Senac DF

MBA, Project Management

Obtained an MBA in Project Management. Gained expertise in managing projects from initiation to completion, focusing on strategic planning and execution.