At Accenture, I provide L2 support across Azure, AWS, and Nestlé’s Snowflake platform, resolving P1/P2 incidents and maintaining over 95% SLA adherence. I also manage Snowflake access and role-based permissions across development, pre-production, and production environments.
I use Azure Monitor and Log Analytics to investigate infrastructure and application issues, and collaborate with platform security and engineering teams on incidents and service outages. By identifying unused Azure AD users and underutilized resources, I generated savings of several hundred dollars within 2–3 months.
