Susan Santarella

Handles all details from contract signing to closing to ensure a smooth and efficient process. Develops digital and social media content and campaigns, and creates marketing materials.

Processes commissions for a large team of agents and optimizes invoicing processes to enhance revenue flow. Documents incoming deposits, processes transactions accurately, and participates in yearly audits and account cleanups.

Handles residential and commercial sales and rentals, and generates referrals.

Logged transactions and payments into the DASH franchise system, processed deposits, and filed transaction records. Recorded financial transactions using QuickBooks and coordinated across the organization using email, Zoom, Slack, and telephone.

Greeted visitors and clients, answered phone calls and emails, organized files, and ordered supplies. Comprised monthly sales reports, notified agents of meetings, and supported agents by ordering signage, creating fact sheets, and posting to NJMLS.

Ensured efficient front-desk functioning, managed high volume of calls, scheduled appointments, and operated patient check-in/check-out. Handled electronic medical records and reduced stock discrepancies.

Planned and managed outpatient and in-office procedures, engaged with patients, families, physicians, and hospital staff, and managed insurance approvals. Achieved operational improvements through electronic billing and implemented secure electronic prescribing systems.

Transcribed medical dictation from physicians encompassing patient histories, physical examinations, and discharge summaries.

Completed the Real Estate Sales Associate License program in March 2019.

Earned a Diploma in Medical Transcription in June 1996.

Earned an Associate Degree in Business Administration, Marketing and Management in January 1991.

Received a high school diploma in January 1989.