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sumit si

@sumitsi

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Change Manager at Ericsson who improved change cycle time by 25% and reduced post-implementation errors by 30%.

India

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What I'm looking for

I'm seeking remote Change, Release, Service Delivery, ITSM or Telecom Project Manager roles.

At Ericsson, I managed ITIL change governance for telecom network and service transformation programs for UK and international customers. I reviewed change requests, facilitated CAB meetings, and coordinated major and emergency changes.

Using ServiceNow, NetAct, and Citrix, I supported more than 50 change initiatives, reduced implementation cycle time by 25%, and reduced post-implementation errors by 30%.

I also provisioned transmission circuits at Ericsson and delivered telecom projects at Arya Communications & Electronics Services Pvt Ltd. I founded HEXOSE (OPC) Pvt Ltd and AfterSchool Technical Academy, where I developed technical curricula for students.

Experience

Work history, roles, and key accomplishments

Founder

HEXOSE (OPC) Pvt Ltd

Jul 2019 - Sep 2024 (5 years 2 months)

Ran an e-commerce business selling school books on Amazon, Flipkart, Meesho and its own site with 95% on-time order fulfillment. Managed suppliers, chartered accountants and operations partners for regulatory and financial compliance.

Ecommerce Amazon Flipkart Meesho Supplier Management Financial Compliance Operations Management

Founder

AfterSchool Technical Academy

Dec 2017 - Feb 2024 (6 years 2 months)

Designed AI, generative AI, Python and telecom curriculum for 150+ students a year. Grew enrollment 40% a year through online marketing.

Curriculum Design AI Generative AI Python Telecommunications Digital Marketing Education

Change Manager

Ericsson

Feb 2013 - Dec 2017 (4 years 10 months)

Managed end-to-end ITIL change management for telecom network and service transformation programs, governing Normal, Standard, Emergency and Major changes. Reviewed RFCs, facilitated CAB meetings, and coordinated major changes with technical teams and vendors.

ITIL Change Management CAB PR and RFC Reviews Risk Assessment PIR Root Cause Analysis ServiceNow NetAct Citrix SLA Management Audit Compliance

Circuit Provisioning Engineer

Ericsson

Feb 2012 - Feb 2013 (1 year)

Provisioned, configured and activated 500+ transmission circuits for MBNL UK, working with EE, Three UK and BT within SLAs. Ran site surveys, testing and fault resolution using NetAct, Citrix and Cramer.

Circuit Provisioning Ethernet SDH Fiber Optics NetAct Citrix Cramer SLA Management Fault Resolution

Telecom Engineer – Project

Arya Communications & Electronics Services Pvt Ltd

Nov 2006 - Jun 2011 (4 years 7 months)

Led deployment and commissioning of Huawei BTS/ODU/BSC and NEC microwave systems for 3G/4G rollouts. Delivered 50+ projects on time with 10% cost savings and 95% client satisfaction.