Having excellent stake holder management and customer communication skills
Looking for a job
Sudha B
@sudhavinodkumar
BSC graduate with 10+ years of experience in USFB.
IndiaWhat I'm looking for
banking professional with over 10 years of experience specializing in customer escalation management and digital governance. Proven track record in resolving high-impact customer issues with efficiency and empathy, ensuring customer satisfaction and regulatory compliance. Expertise includes implementing digital governance frameworks, enhancing customer experience through digital channels, and driving process improvements across banking operations. Adept at stakeholder management, risk mitigation, and cross-functional collaboration to uphold service excellence and digital integrity.
Experience
Work history, roles, and key accomplishments
Manager Digital Governance
Ujjivan Small Finance Bank
Managed digital governance and digital banking operations. Progressed from Senior Service Quality Officer to Manager Digital Governance over a tenure of 10 years and 10 months.
Education
Degrees, certifications, and relevant coursework
GB
GGHS Adugodi Bangalore
maharanis science college . Bangalore , Chemistry, zoology andicrobiology
2010 - 2013
Grade: .
Activities and societies:
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Job categories
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