Stephanie Rinehart

I am a detail-oriented senior workforce management forecaster and analyst with extensive experience in capacity planning, forecasting, scheduling, and workforce analytics for global call centers. I consistently deliver accurate short- and long-term forecasts (aiming to stay within a 5% variance), maintain Excel-based forecast models, and provide actionable reporting to leadership and vendor partners to inform staffing, hiring, and budget decisions.

Throughout my career I have facilitated regular forecast reviews, collaborated closely with operations and scheduling partners, managed PTO and attendance processes, optimized schedules and breaks, and used tools such as Avaya CMS, Aspect eWFM, IEX, Tableau, and CXone to monitor real-time performance and meet service-level goals. I bring strong written and verbal communication, cross-functional collaboration, and strategic problem-solving to fast-paced environments.