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Stella Pereira

@stellapereira1

Administrative Assistant at TIM Brasil, managing corporate payment workflows and compiling financial performance indicators.

Brazil

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What I'm looking for

I’m seeking opportunities in administrative roles and as an analyst, where I can apply my experience supporting multiple sectors, organizing processes, and developing solutions that promote operational efficiency and integration between areas.

At TIM Brasil, I manage corporate payment workflows, including invoices, supplier payments, and purchase requests, using SAP FI. I also prepare performance reports and spreadsheets to support analysis and decision-making.

At Grupo Boticario, I monitored service-level queues for voice and chat channels using CMS and Salesforce, and reported on improvement efforts with supervisors. At Ipiranga, I monitored inbound and outbound logistics and supported fuel deliveries to customers.

Earlier, I supported purchasing and administrative routines at CDGN and worked in commercial support at Hotel Urbano - HU. At Telemar Norte Leste S.A - OI, I handled user access in the Mainframe environment and incidents through Remedy; at Shell Brasil Petróleo, I worked with invoices, materials, and production-order discrepancies.

Experience

Work history, roles, and key accomplishments

Current

Assistente

Current

Tim Brasil

Sep 2023 - Present (3 years 1 month)

Responsible for processing and controlling corporate payments via SAP FI, creating purchase requisitions and orders, and managing the complete payment flow ensuring compliance and reducing financial risks. Also developed performance indicator reports and supported multidisciplinary teams.

SAP FI SAP PD4 Ariba Payment Processing Purchasing Agent Financial Reporting Data Compilation Excel Process Organization Meeting Minutes

Control Desck

Grupo Boticario

Aug 2022 - Mar 2023 (7 months)

Monitored SLA queues for voice and chat channels using CMS and Salesforce platforms, resolved TMA demands, and provided support to assistants. Reported daily improvement meetings with area supervisors.

CMS Salesforce SLA Monitoring Customer Support Reporting Teamwork

Assistente de Logística

Ipiranga

Jan 2021 - Aug 2021 (7 months)

Monitored inbound and outbound logistics, ensuring supply of Ipiranga bases through monitoring of contracted modes and guaranteeing fuel delivery to clients. Tracked planned routes and resolved SLA queue tickets.

Logistics Inbound Logistics Outbound Logistics Route Planning SLA Management problem resolution

Auxiliar Administrativo - Suprimentos

CDGN

Dec 2017 - Jun 2020 (2 years 6 months)

Supported facilities sector with expense control, mail, and notary services, purchased materials for the office, handled phone calls with suppliers and clients, and entered invoices in RM TOTVS system.

TOTVS RM Purchase Order Cost Control Supplier Communication Invoice Processing Spreadsheets

Assistente Comercial

Hotel Urbano - HU

Nov 2018 - Oct 2019 (11 months)

Trained support for the HU Portal platform and financial processes, negotiated with hoteliers on dates, promotions, and prices, resolved financial issues and password access, and reported on all resolved processes.

Customer Support Negotiation problem resolution Reporting Process Control

Assistente de TI

Telemar Norte Leste S.A - OI

Oct 2015 - Aug 2017 (1 year 10 months)

Executed user access releases and removals in the mainframe environment (STC, SAC, SAF, SAG, SISRED) within the Information Security and Compliance area. Handled incidents via Remedy system and delivered reports promptly.

Mainframe Access Control Remedy Incident Management SLA Reporting

Assist Control

Shell Brasil Petróleo

Jul 2011 - Apr 2015 (3 years 9 months)

Analyzed and resolved issues related to invoice issuance versus stock, interfaced with logistics, entered simple remittance invoices in SAP, managed material flow, and analyzed production order discrepancies in the lubricants factory.

SAP Invoice Processing Inventory Management Logistics Data Analysis Problem Solving