At Lufthansa InTouch, I handle written customer inquiries and complaints for the Lufthansa Group, applying aviation regulations including EC261/2004, the Montreal Convention, and the Warsaw Convention.
I assess customer claims and requests from debt collectors and law firms, taking account of compensation policies, GDPR, and internal processes. I also provide first-level support to agents and review cases for legal accuracy and compliance.
At Schatzmann Coaching & Beratungen, I created and revised contracts, data processing agreements, and privacy policies, and conducted legal risk assessments of business operations. I also provided legal advice.
My background includes research and writing on law and economics at Dr. Kunkel GmbH, as well as contract and data protection work at HORISEN and Better Collective. I hold a Master of Laws in Law & Economics and am pursuing a Doctor of Law at the University of Niš, Faculty of Law; I work in English, German, and Serbian.
