Stefani Pérez Borges

Maintain and update client records, case statuses, and supporting documents for approximately 60 active cases, ensuring accurate data and traceable digital files. Coordinate client and internal-team communications, following up on pending items and helping resolve documentation issues.

Delivered in-person, telephone, and online customer service while processing client documentation, maintaining records, and coordinating administrative activities. Supported the closing of 10 real estate transactions through document verification, data entry, and accurate final-file preparation.

Processed point-of-sale transactions accurately in a fast-paced retail environment and assisted international customers in Spanish and English.

Prepared client estimates and AutoCAD 2D plans; tracked purchase orders, supplier availability, and delivery timelines. Managed customer inquiries, technical proposals, sales documentation, and commercial follow-up.

Completed training in HR, Workplace Safety, and Applied Microsoft Excel at ITEM Institute in 2018.

Completed a Technical Construction Baccalaureate at UTU in Maldonado from 2009 to 2011.

Completed AutoCAD 2D training at ITI Institute in 2008.