Open to opportunities

Starlett Brown

@starlettbrown

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Experienced medical assistant delivering patient care, administrative support, and insurance authorizations.

United States

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What I'm looking for

I’m looking for a medical office team where I can use my back-office and front-office experience to support providers with patient care, accurate documentation, and efficient insurance authorizations—staying HIPAA-compliant while continuing to grow.

I bring eleven plus years of experience providing quality support in medical offices, with a strong focus on customer service, organization, and calm performance in busy situations. I’m an honest, hardworking team player who enjoys learning new systems and improving how work gets done.

In my current and previous medical assistant roles, I’ve handled key back-office and front-office responsibilities: order labs and diagnostic imaging, maintain and set up patient rooms, take vital signs, and chaperone physicians when needed. I also manage clerical work such as word processing, answering phones, filing, check-in/check-out, and utilizing PC-based systems to enter and retrieve data.

I’m especially confident in patient support and care coordination—assisting patients with concerns and test results, managing incoming and outgoing referrals, and performing precertification and prior authorization for procedures and medications. I’m knowledgeable of ECW (E-Clinical Works) and have EHR management experience, with HIPAA-informed medical documentation and attention to detail in intake, insurance verification, and scheduling (including sleep studies).

Beyond medical settings, I’ve strengthened my people skills through childcare and teaching roles, ensuring safety, compliance, and nurturing environments. I also bring leadership experience from an assistant manager position, including interviewing and staffing decisions, and I hold BLS, First Aid, and AED certifications.

Experience

Work history, roles, and key accomplishments

Current

Medical Assistant

Current

Mercer Medicine

Mar 2024 - Present (2 years 3 months)

Ordered labs, diagnostic imaging, and other testing; maintained patient rooms and performed vital signs. Chaperoned the physician for female patients and handled clerical work including phone calls, filing, and referrals with precertification for procedures.

Vital Signs Patient Rooming Referral Management Pre Certification Medical Documentation Clerical Support HIPAA

Medical Assistant

Central GA Internal Medicine

Feb 2018 - Mar 2024 (6 years 1 month)

Managed day-to-day clinical and administrative support, including ordering labs and diagnostic imaging, room setup, and vital signs. Verified insurance benefits, completed prior authorizations for medications and procedures, scheduled sleep studies, and supported patient intake by handling phone inquiries and referrals.

Vital Signs Insurance Verification Prior Authorizations Sleep Study Scheduling Patient Scheduling Inventory Management HIPAA

Infant Room Teacher

Childcare Network

Jan 2017 - Dec 2018 (1 year 11 months)

Provided infant care for ages six weeks to 16 months by conducting observations, developing action plans, and running daily learning activities. Maintained safety and well-being in accordance with child care licensing standards, and supported warm daily interactions with infants and parents while keeping required records.

Infant Toddler Care Child Development Observation Safety Compliance Classroom Management Standards First aid

Medical Assistant

Neurology Associates

Jan 2008 - Dec 2014 (6 years 11 months)

Ordered lab work and x-rays, maintained accurate patient care records, and performed vital signs and patient room setup. Assisted the physician with procedures and handled phone, clerical duties, insurance benefit verification, and prior authorizations for referrals and medications.

Vital Signs Medical Documentation Patient Rooming Insurance Verification Prior Authorizations HIPAA

Assistant Manager

Underground Station

Jan 2006 - Dec 2008 (2 years 11 months)

Interviewed job candidates and made staffing decisions, then promoted from full-time associate to assistant manager in six months. Counted cash drawers, prepared bank deposits, and assigned employees to specific duties.

Interviewing Staffing Deposits Scheduling Team Leadership

Child Care Worker

Children's Friend

Jan 2003 - Dec 2007 (4 years 11 months)

Provided care for infants and toddlers by maintaining daily observation records and supporting learning through reading and motor-skill activities. Welcomed parents daily, prepared and assisted with healthy snacks, and ensured compliance with state and federal child care regulations.

Infant Toddler Care Regulatory Compliance Snack Preparation Support Safety practices Record keeping Emotional Support