sparsh sharma

@sparshsharma

PL-300 Certified Data Analyst skilled in SQL, Power BI & Excel

I’m currently working full-time as a Data Analyst, where I specialize in generating actionable insights through data visualization, SQL-based reporting, and interactive dashboard creation using Power BI. I am Microsoft Certified: Power BI Data Analyst Associate, which validates my ability to deliver business intelligence solutions effectively.

With 1+ years of experience, I’ve built a strong foundation in data analytics—applying tools like Power BI, SQL, Excel, Tableau, and Python to solve real business problems, streamline operations, and support data-driven decision-making.

I’m passionate about transforming raw data into meaningful insights that drive business growth and efficiency. I’m open to new opportunities where I can contribute to impactful data initiatives and continue developing as an analytics professional.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst

Current

TELUS

Jan 2025 - Present (6 months)

• Analyzed call center data (CRM, call logs, QA scores) using Google sheet to identify trends in AHT, ASA driving a reduction in call wait times by 15%.
• Developed interactive dashboards in Looker Studio for stakeholders, enabling real time monitoring of CSAT and FCR that improved first-call resolution.
• Forecasted call/chat volumes through trend and root cause analysis.

SQL Looker Sheets

E-commerce Analyst Intern

InnoAge-Technologies PVT. LTD

Oct 2022 - Oct 2022 (0 months)

Specialized in analyzing sales trends, conducting sales forecasting, creating Power BI dashboards, and delivering insightful presentations. Utilized data to drive strategic decision-making, contributing to enhanced sales performance and overall business growth.

Sales Analysis Power BI Data Analysis SQL Presentation Skills Forecasting

Business Analyst Intern

Acquaint Geotech

Sep 2022 - Oct 2022 (1 month)

Primary responsibilities included data cleansing through pivot tables, leveraging Power Query for data transformation, and crafting dynamic Power BI dashboards. Revolved around transforming raw data into actionable insights, facilitating informed decision-making, and effectively presenting findings to support business strategies.

Power BI Presentation Skills Business Strategies

Sales Associate

INVESTORS CLINIC INFRATECH PRIVATE LIMITED

Nov 2020 - Mar 2022 (1 year 4 months)

Responsible for establishing client connections, offering consultative support, and leading a team of three members. Recognized as the top revenue performer within the company.

Consulting Leadership Sales Performance Revenue