At ZS Associates, I was the hands-on Technical Lead for an LLM-powered customer intelligence platform. I optimized prompts and inference workflows and migrated production NLP pipelines to GPT-4o-mini, cutting LLM processing costs by ~90% and improving processing speed by ~60%.
I also re-architected four modules into a unified workflow, reducing processing time and operational effort by ~70%. I directed technical delivery for 5–6 concurrent client pipelines and led the platform migration to AWS, including onboarding and knowledge transfer for ~60 team members.
Earlier at ZS Associates, I developed solutions spanning pharmaceutical forecasting, manufacturing, supply chain, and retail. My work included a drug price forecasting framework that achieved 96% average accuracy across 118 products, and personalized customer recommendations that contributed to an annual revenue increase of approximately $4 million.
