Open to opportunities

Sophia Hussain

@sophiahussain

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Experienced administrative officer and virtual assistant delivering accurate case management and client support.

United Kingdom

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What I'm looking for

I'm seeking a hands-on administrative role where I can apply strong organisation, case management and communication skills, work in a collaborative team (remote or onsite), improve processes, and take on increased operational responsibility.

I am a highly motivated administrative officer and virtual assistant with experience supporting government and private-sector clients. I deliver accurate case management, clear stakeholder communication, and dependable remote administrative support.

At the Home Office I managed high-volume immigration waiver applications, implemented a filing system that reduced retrieval times by 20% and improved case quality by 15%. I prepared reports, maintained digital tracking systems, and helped improve customer satisfaction by 30% through clearer guidance and follow-up; I also onboarded and trained new administrative staff.

I bring strong Microsoft Office skills, experience with project management and virtual collaboration tools, plus social media support and travel coordination experience. I'm seeking an administrative role where I can streamline processes and provide excellent client-facing support.

Experience

Work history, roles, and key accomplishments

Current

Administrative Officer

Current

Home Office

Apr 2024 - Present (1 year 6 months)

Managed high-volume immigration waiver case processing, improving retrieval times by 20% and case quality by 15%, and contributing to a 30% increase in customer satisfaction. Prepared reports, maintained digital tracking systems, and trained new administrative staff to streamline workflows.

Case Management Microsoft Excel Document Management Reporting Compliance Training Data Management

Virtual Assistant and Administrator

Mercer

Jul 2022 - Dec 2022 (5 months)

Provided comprehensive remote administrative and virtual assistant support including calendar management, document preparation, research, travel arrangements, and social media content scheduling for multiple clients. Managed correspondence and prepared polished presentations and reports.

Microsoft Office Calendar Management Travel Coordination Social Media Management Research

Administrative Assistant

Go-Centric NHS

Jul 2021 - Oct 2021 (3 months)

Supported the executive team with calendar and travel management, coordinated office operations and inventory, and prepared and proofread confidential correspondence and reports. Assisted in organising events and maintained strict confidentiality of sensitive information.

Calendar Management Confidentiality Event Coordination Inventory Management Microsoft Office

Education

Degrees, certifications, and relevant coursework

Bolton Sixth Form College

BTEC Applied Science, Applied Science

2014 - 2016

Grade: D*D*D*

Completed a BTEC Applied Science programme (D*D*D*) equivalent to three A-levels at Bolton Sixth Form College from September 2014 to July 2016.

Bolton Girls School

GCSEs, GCSEs

2009 - 2014

Grade: Maths B; Science B; English B; IT B; History C; Arabic C; R.E. A

Completed GCSEs in subjects including Maths (B), Science (B), English (B), IT (B), History (C), Arabic (C), and R.E. (A) between September 2009 and July 2014.