Open to opportunities

Sonu Kumar

@sonukumar6

Message

Proactive virtual assistant with a strong willingness to learn.

India

Message

What I'm looking for

I am looking for a dynamic work-from-home opportunity that allows me to grow and learn new skills.

I am a reliable and proactive individual with a strong willingness to learn and grow. My experience as a Virtual Assistant has equipped me with the skills to manage client deliverables, handle correspondence, and provide timely support through various communication channels. I thrive in dynamic work-from-home environments and am committed to enhancing customer experiences.

My educational background in Computer Applications has provided me with foundational knowledge in programming and IT systems. I am tech-savvy and comfortable using online tools, which allows me to efficiently support day-to-day business operations. I value honesty, responsibility, and adaptability, and I am always eager to learn new skills that can contribute to my professional growth.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Shopify Store

Jan 2024 - Present (1 year 6 months)

Managed client deliverables and deadlines, handled correspondence and data entry. Provided timely support via calls, emails, and live chat to enhance customer experience.

Client Management Data Entry Email Communication Live Chat Support Customer Service

Customer Care Executive

Ayuda Pvt Ltd

Jan 2022 - Dec 2023 (1 year 11 months)

Handled high-volume inbound calls and provided personalized support. Resolved inquiries efficiently to boost customer satisfaction.

Inbound Customer Support Problem Solving Communication Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Ranchi University

Bachelor of Computer Application, Computer Application

Gaining foundational knowledge in computer applications, programming, and IT systems. Learning how to apply software tools and online platforms for real-world tasks.