Sonia Lagache

Conducted due diligence for client onboarding, reviewing documentation and client risk classification. Performed AML and KYC checks for new clients and periodic due diligence reviews for existing clients, researching and interpreting corporate documentation to determine business and ownership structure.

Reduced false positive alerts through regular tuning of transaction monitoring scenarios and thresholds. Delivered timely and efficient investigation of alerts escalated by AML L1, ensuring correct prioritization and effective collaboration with internal stakeholders. Conducted diligent desktop research to assess relevant data for each alert, including KYC, payment details, and account activity.

Improved documentation accuracy by implementing thorough review processes and ensured compliance with industry standards by aligning documentation processes with regulations. Created process documents for optimizing workflows and reducing operational inefficiencies. Enhanced collaboration with relevant stakeholders through the timely release of quality documents and accurate guidance on functional

Coordinated meetings and appointments to ensure efficient scheduling and streamlined communication by drafting and distributing internal memos. Supported management in implementing AML/KYC policies and procedures, ensuring regulatory compliance. Reduced false positives in KYC screening by enhancing rules and parameters for the system.

Contacted customers to resolve outstanding payments and negotiated payment plans, enhancing the recovery of debts. Managed delinquent accounts to ensure efficient debt resolution. Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.

Studied Business Management, focusing on core business principles and practices. Developed skills in strategic planning, financial analysis, and organizational leadership.