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S M Anisul Islam

@smanisulislam

Cybersecurity analyst with CAMH security operations experience, assessing vulnerabilities and coordinating remediation across technical teams.

Canada

Message

At Centre for Addiction and Mental Health (CAMH), I reviewed Qualys and BitSight security findings, documented exposures, and supported risk-based remediation follow-up.

I also supported identity and access administration using Active Directory, Azure, and Duo MFA, and reviewed firewall, FortiSASE, and hybrid-cloud access controls for technical follow-up.

Earlier, at Toronto Metropolitan University, I analyzed network traffic, firewall rules, routing, and segmentation to identify risks and connectivity issues. I documented investigations and prepared runbooks for troubleshooting and operational handoffs.

My projects at Humber Polytechnic included a cloud security assessment and a digital forensics and incident response project, where I collected evidence using chain-of-custody practices and documented findings. I hold CompTIA CySA+ and have an MEng in Computer Networks.

Experience

Work history, roles, and key accomplishments

IT Security Officer

Centre for Addiction and Mental Health (CAMH)

Nov 2025 - May 2026 (6 months)

Reviewed Qualys and BitSight security findings, documented affected exposures, and supported risk-based remediation follow-up. Coordinated security and technical issues with internal teams and vendors, recording evidence, progress, dependencies, and next actions.

Qualys BitSight Active Directory Azure Duo MFA Delinea FortiSASE Firewalls Hybrid cloud Security Investigations Infrastructure Remediation Coordination

Technical Support Administrator

Advanced Skytech Canada Ltd.

May 2025 - Jul 2025 (2 months)

Handled hardware and software support requests by gathering symptoms, troubleshooting issues, documenting actions, and communicating resolution steps. Checked endpoint setup, configuration, and patch levels against required standards before production deployment.

hardware troubleshooting Software Troubleshooting Endpoint configuration Patch Management Documentation Customer Support

Analyst, IT Infrastructure & Security

Toronto Metropolitan University

Nov 2024 - May 2025 (6 months)

Analyzed network traffic flows, firewall rules, routing, and segmentation to identify infrastructure risks and connectivity issues. Documented technical investigations and coordinated action with infrastructure stakeholders.

Network Traffic Analysis Firewall Rules Routing Segmentation Technical Documentation Run Books

Associate, Technical Support & Customer Relations

HGS Canada

Dec 2022 - Dec 2023 (1 year)

Handled customer inquiries and service issues in a high-volume support environment, using active listening and clear explanations to identify needs. Recorded case details, followed support procedures, and escalated unresolved issues while maintaining professional customer communication.

Customer Support Active Listening Case Management Escalation Management Documentation

Network Security Specialist

ZTE Corporation

Mar 2022 - Jul 2022 (4 months)

Analyzed network traffic paths, firewall configurations, and security-device issues to identify connectivity and exposure risks. Recommended configuration improvements and documented technical findings, resolutions, and follow-up actions.

Network Traffic Analysis Firewall Configuration Security Systems Technical Documentation

Network Security Specialist

Robi Axiata Limited

Nov 2020 - Feb 2022 (1 year 3 months)

Configured and troubleshot firewall and VPN connectivity for critical systems; investigated escalations and performed root-cause analysis. Worked with technical teams to validate corrective actions and document service, access, and connectivity outcomes.

Firewall Configuration VPN Troubleshooting Root Cause Analysis Escalation Management

Network Security Senior Analyst

LM Ericsson

May 2017 - Oct 2020 (3 years 5 months)

Reviewed network architecture, device configurations, and security controls to identify gaps and recommend configuration improvements. Prepared technical documentation and knowledge-sharing materials and coordinated escalations with engineering teams.

Network Architecture Device Configuration Security Controls Technical Documentation Escalation coordination

Network Security Analyst

Huawei Technologies

Aug 2011 - Apr 2017 (5 years 8 months)

Reviewed network and security appliance behavior, supported vulnerability and patch follow-up, and documented investigative findings. Coordinated with technical colleagues and vendors to resolve network issues and maintain service reliability.

Network Security Vulnerability Management Patch Management Documentation Vendor coordination

IT Engineer

Starlink Engineering Limited

Jan 2009 - Jul 2011 (2 years 6 months)

Supported server infrastructure, local network configuration, workstation setup, and hardware/software troubleshooting. Maintained service records and communicated technical issues and resolutions to internal stakeholders.

Server Infrastructure Network Configuration Workstation Setup hardware troubleshooting Software Troubleshooting Documentation