SASK AFGAN
@skafgan
Experienced Senior Manual Tester with expertise in utility domain.
IndiaWhat I'm looking for
I am a seasoned IT professional with over 12 years of experience, specializing in the utility domain, particularly in billing and metering processes. My journey began as a Senior Process Associate, where I honed my skills in customer account management, invoice processing, and contract setups. I have a strong foundation in both software testing methodologies and the utility sector, which allows me to bridge the gap between technical requirements and business needs.
Throughout my career, I have been involved in various projects across multiple countries, including the US, UK, and Australia. My roles have encompassed manual testing, regression testing, and defect tracking using tools like JIRA and SQL. I pride myself on my analytical skills and my ability to communicate effectively with stakeholders, ensuring that projects are delivered on time and meet quality standards.
Experience
Work history, roles, and key accomplishments
Senior Manual Tester
Tata Consultancy Services
May 2012 - Present (13 years 1 month)
Over 12 years of experience in the IT industry, with 10 years in Customer Business Operations and 2 years in Software Testing. Expertise in utility domain projects, including billing and metering processes. Proficient in test case design, execution, and defect tracking using JIRA.
Senior Manual Tester
Tata Consultancy Services
Jan 2024 - Jan 2024 (0 months)
Involved in testing web-based applications for utility projects, focusing on electric and gas services. Responsibilities included test case design, execution, and defect tracking in both regression and functional testing.
Senior Process Associate
Tata Consultancy Services
May 2012 - Jan 2022 (9 years 8 months)
Worked as a Senior Process Associate for various utility projects, focusing on metering, billing, and customer payment processes. Involved in amending customer accounts, reversing invoices, and managing faulty meter replacements.
Education
Degrees, certifications, and relevant coursework
Shyamsundar College
Bachelor of Arts, Arts
2003 - 2007
Completed a Bachelor of Arts degree with a focus on various arts subjects, gaining a comprehensive understanding of the field.
Availability
Location
IndiaAuthorized to work in
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