Simphiwe Mnisi
@simphiwemnisi
I lead enterprise IT service delivery, major incidents, change governance, and ITSM optimisation.
South AfricaWhat I'm looking for
At Tsebo Solutions Group, I lead enterprise IT service delivery across infrastructure, applications, desktop services, cybersecurity dependencies, and managed providers. I govern P1/P2 incidents, problem management, change risk, vendor performance, and executive service reporting.
I designed Tsebo’s Freshservice operating model, improved combined SLA performance from 97.73% to 98.65%, reduced Data Top-Up requests by about 27%, and helped achieve a Grade 1 internal audit outcome with no findings. My background spans application support, production operations, service resilience, automation, and stakeholder communication across enterprise environments.
Experience
Work history, roles, and key accomplishments
IT Service Delivery & Change Manager
Tsebo Solutions Group
Dec 2024 - Present (1 year 9 months)
Leads end-to-end IT service delivery and operational governance across multiple business divisions, including major incident management, problem management, and change governance. Drives ITSM platform optimisation and executive reporting.
Applications Support Team Lead
Tsebo Solutions Group
Nov 2023 - Nov 2024 (1 year)
Led enterprise application support for business-critical platforms, coordinating incident resolution, changes, releases, and vendor relationships. Improved incident response and service stability through structured change control and documentation.
Senior Application Support Team Lead
DSV Road South Africa
Sep 2022 - Oct 2023 (1 year 1 month)
Led an application support team in a complex logistics environment, managing production incidents, service requests, and operational compliance. Supported SQL data investigation, automation, and deployments.
Education
Degrees, certifications, and relevant coursework
University of South Africa
Diploma, Information Technology
Pursuing a Diploma in Information Technology, currently in the third year of study.
ITIL
ITIL Certification, IT Service Management
Certified in ITIL.
Microsoft
Microsoft Certification, Microsoft Technologies
Certified in Microsoft technologies.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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