At Caprae Capital Partners, I lead AI and automation delivery for a US B2B operation, turning operational requirements into deployed workflows. I developed a call-intelligence workflow that turns RingCentral recordings into transcripts, LLM summaries, and quality scores; using caller scores and analytics to reassign callers lifted weekly engagements to 120–130 with no added headcount.
I also architected and led a three-person build of a client-facing CRM, and engineered a Python pipeline connecting four third-party data APIs for lead sourcing and enrichment. The pipeline increased qualified-lead throughput from about six to 50–60 per hour.
At NamaSYS Analytics, I helped architect KYNAAAI, a production multi-agent HR automation product, and designed a RAG pipeline using LangChain and ChromaDB. Earlier, at Source Code Control, I built invoice-processing and survey-analysis automations, with the latter reducing manual analysis time by 80%.
