Shravanee Vajpeyee
@shravaneevajpeyee
Billing operations analyst at Firstsource Solutions who processes utility bills with 99.85%+ accuracy.
IndiaWhat I'm looking for
At Firstsource Solutions, I process 120–150+ customer bills daily for a US utility client, maintaining 99.85%+ accuracy and keeping account data current.
Previously, I worked as a Balance Carried Forward (BCF) Analyst, investigating billing discrepancies and unexplained charges with utility providers. I analysed account histories, corrected balances and resolved customer disputes, earning a Rewards & Recognition award for performance and quality.
As an Accounts Assistant at a Chartered Accountant Firm, I built and maintained a client database in Excel, tracked ITR filing status and PAN–Aadhaar linking, and recorded bank entries in Excel and Tally ERP.
At Max Computer Education, I trained students in Advanced Excel, Tally ERP and GST. I’m seeking MIS or Operations Analyst roles.
Experience
Work history, roles, and key accomplishments
Processes 120-150+ customer bills daily for a US utility client with 99.85%+ accuracy. Investigates billing discrepancies, coordinates with utility providers, and resolves customer disputes.
Accounts Assistant
Chartered Accountant Firm
Sep 2022 - Jun 2023 (9 months)
Built and maintained client database in Excel, tracked ITR filing status and PAN-Aadhaar linking, and recorded bank entries in Excel and Tally ERP.
Computer Faculty
Max Computer Education
Mar 2022 - Sep 2022 (6 months)
Trained students in MS Word, Excel, PowerPoint, Tally ERP and GST. Taught Advanced Excel including pivot tables, VLOOKUP/XLOOKUP, formulas, data validation, charts and data analysis.
Education
Degrees, certifications, and relevant coursework
University of Mumbai
Bachelor of Management Studies, Marketing
Grade: 8.92/10
Bachelor of Management Studies in Marketing, graduated in July 2023 with a CGPI of 8.92/10.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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