At Kyndryl, I administer Zscaler Internet Access and Zscaler Private Access for enterprise clients, supporting SSL Inspection, URL Filtering, application segmentation, and connector configurations. I resolve 75–80 incidents each month while maintaining 98–99% SLA compliance.
Previously at Capgemini, I helped migrate 15,000 users from legacy proxy infrastructure to Zscaler SASE with zero critical outages. I've reduced application provisioning turnaround by 60% through standardized workflows and bring CCNA and Zscaler EDU-200 certifications.
