Shiela Mae Puspus
@shielamaepuspus
Experienced registered nurse with strong clinical coordination and operations management in utilization review.
PhilippinesWhat I'm looking for
I am a licensed Philippine Registered Nurse with broad experience across clinical data coordination, utilization review, triage, and operations management. I combine frontline nursing practice with administrative leadership to improve quality assurance, intake workflows, and client satisfaction.
Throughout my career I have led teams, managed onshore and offshore client accounts, and delivered consistent service-level performance while onboarding and training nursing staff. I drove successful pilots, client acquisitions, and process improvements across healthcare operations.
I am proactive, adaptable, and skilled in communication, QA/QC, and use of clinical dashboards and office tools. I focus on patient advocacy and operational excellence to align clinical outcomes with business goals.
Experience
Work history, roles, and key accomplishments
Program Manager - Operations
Shearwater Health Advisors Inc.
Feb 2018 - Feb 2026 (8 years)
Managed operations and program delivery for nursing services from 2018–2026, overseeing utilization review, client onboarding, quality assurance, and successful client acquisitions.
Team Leader
Shearwater Health Advisors Inc.
May 2017 - Jan 2018 (8 months)
Supervised nursing team operations, coordinated onboarding of new hires, and led capacity planning to meet SLA targets and support client pilot acquisitions.
Utilization Review Quality Control Nurse
Shearwater Health Advisors Inc.
Jan 2016 - Dec 2016 (11 months)
Led quality control for utilization review processes, conducting audits and implementing QA improvements to maintain compliance and service levels.
Utilization Review Prep Nurse
Shearwater Health Advisors Inc.
Jan 2015 - Dec 2016 (1 year 11 months)
Performed utilization review preparation and nurse triage for USRN accounts, ensuring compliance with review standards and improving review turnaround time.
Clinical Data Coordinator
Shearwater Health Advisors Inc.
Dec 2014 - Dec 2015 (1 year)
Managed admin and initial data entry for patient intake and supported utilization review workflows, improving data accuracy and intake throughput for onshore and offshore clients.
Triage Nurse - Quality Analyst
Wipro BPO Philippines Ltd. Inc.
Sep 2012 - Dec 2014 (2 years 3 months)
Served as triage nurse and quality analyst supporting client accounts, conducting reviews and ensuring adherence to service level agreements.
Staff Nurse
Saint Anthony Mother and Child Hospital
Jul 2011 - Oct 2011 (3 months)
Delivered clinical nursing services in NICU, pediatric and OB-Gyne wards, supporting patient care and unit workflows.
Staff Nurse
Adventist Hospital Cebu
Apr 2010 - Oct 2010 (6 months)
Provided nursing care across emergency, operating, delivery, medical, surgical, pediatric and NICU wards, consistently meeting departmental service targets.
Education
Degrees, certifications, and relevant coursework
University of San Jose - Recoletos
Bachelor of Science in Nursing, Nursing
2005 - 2009
Completed a Bachelor of Science in Nursing at the University of San Jose - Recoletos from 2005 to 2009; holds Philippine Registered Nurse license and relevant certifications.
Availability
Location
PhilippinesAuthorized to work in
Job categories
Interested in hiring Shiela Mae?
You can contact Shiela Mae and 90k+ other talented remote workers on Himalayas.
Message Shiela MaeFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
