In my customer churn analysis project, I used SQL and Excel to examine 2,800 customers and identify an 84.04% churn rate in a high-risk segment combining low usage and two or more payment failures.
At Phoenix United, Invertice, I built Excel reporting templates with macros, maintained project datasets, and validated incoming data to identify inconsistencies.
At Onyx Ent., I developed a profit reporting system to identify inconsistencies in NetSuite data and supported the migration from QuickBooks to NetSuite. I also analyzed financial performance and prepared reports for decision-making.

