Shareef User
@shareefrobin
Remote IT support specialist at Las Vegas Metropolitan Police Department, supporting enterprise users and deploying endpoint equipment.
United StatesWhat I'm looking for
At Las Vegas Metropolitan Police Department, I provide remote and onsite support for hardware, Windows software, account access, business applications, and network connectivity. I also configure and deploy endpoint equipment and document service incidents.
At Link Technologies, I resolved escalated Tier I/II support incidents involving Microsoft 365, Exchange, Active Directory, Windows endpoints, and VPN/RDP. I supported user provisioning and endpoint deployments, and investigated network and endpoint-security issues.
As IT Manager at Link Technologies, I served as a technical escalation point and managed ServiceNow workflows. I also supported root-cause investigations, improved support documentation and processes, and coached technicians. I’m seeking part-time or contract remote IT support assignments.
Experience
Work history, roles, and key accomplishments
IT Customer Support Specialist I
Las Vegas Metropolitan Police Department
Apr 2026 - Present (7 months)
Provided remote and onsite enterprise support for hardware, software, account access, and network connectivity. Administered desktop and network accounts, investigated incidents, and configured endpoint equipment.
IT Manager
Link Technologies
Aug 2025 - Apr 2026 (8 months)
Served as technical escalation point for Tier I/II staff and managed ServiceNow workflows. Monitored service-level performance, supported root-cause investigations, and coached technicians.
IT Helpdesk Technician II
Link Technologies
Apr 2024 - Aug 2025 (1 year 4 months)
Resolved escalated user incidents involving Microsoft 365, Active Directory, Windows endpoints, and VPN/RDP. Supported user provisioning, security groups, and endpoint deployments.
IT Assistant
Spiegelworld Inc.
Oct 2023 - Apr 2024 (6 months)
Provided end-user assistance with Windows computers, software, connectivity, printers, and peripherals. Supported workstation setup, device deployment, asset inventory, and user onboarding.
Education
Degrees, certifications, and relevant coursework
Microsoft
Microsoft 365 Certified: Fundamentals, Microsoft 365
Earned the Microsoft 365 Certified: Fundamentals certification in 2024.
University of Nevada, Las Vegas
Bachelor of Science, Information Systems
Bachelor of Science in Business Administration with a focus on Information Systems, completed in 2022.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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