Open to opportunities

Shane Mbule

@shanembule

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Content creator with expertise in SEO and digital engagement.

South Africa

Message

What I'm looking for

I seek a dynamic role that fosters creativity and growth in digital marketing.

I'm Shane Mbule, a dedicated content creator and SEO specialist with a passion for crafting engaging narratives. My journey began as a Medical Office Assistant, where I honed my organizational skills and customer service abilities. Transitioning into the digital space, I became a Content and SEO Assistant at PixelPilot Media, where I researched and wrote SEO-optimized content, significantly boosting traffic and engagement for various platforms.

Currently, I work as a Customer Experience and SaaS Support specialist at Coursera, where I create user guides and analyze support tickets to enhance user experience. My freelance work as a content creator and blogger allows me to express my creativity while promoting content across multiple platforms, attracting over 20,000 monthly views. I am committed to leveraging my skills in SEO and content strategy to drive engagement and growth.

Experience

Work history, roles, and key accomplishments

Current

Freelance Content Creator/Blogger

Current

Self Employed

Jan 2024 - Present (1 year 5 months)

Promoted content across various platforms, built a personal website, and wrote SEO-optimized blog posts on social commentary, achieving significant audience engagement.

SEO Optimization

Customer Experience and SaaS Support

Coursera

Oct 2023 - Mar 2025 (1 year 5 months)

Created and maintained user guides and tutorials to enhance customer education. Analyzed support tickets to identify issues and updated documentation to improve user experience.

Customer Support Documentation User Guides

School Newspaper Co-editor

Highschool Sasolburg

Feb 2021 - Nov 2024 (3 years 9 months)

Edited and proofread student articles to ensure accuracy and clarity. Collaborated with writers and designers to create engaging content for the school newspaper.

Editing Proofreading Collaboration

Content and SEO Assistant

PixelPilot Media

Dec 2021 - Oct 2023 (1 year 10 months)

Researched and wrote SEO-optimized content on various topics, managed blog publishing schedules, and optimized content using analytics tools to boost traffic and engagement.

SEO Optimization Google Analytics WordPress Content Management

Medical Office Assistant

Dr. Bussa Mbule Women’s Clinic

Aug 2019 - Nov 2020 (1 year 3 months)

Managed front-desk operations and scheduling while assisting medical staff with administrative tasks. Provided excellent customer service by answering inquiries and coordinating appointments.

Scheduling Customer Service Communication