Shana Held

I’m a senior healthcare privacy, compliance, and regulatory professional with 10+ years of experience across health-tech SaaS, hospital, and care coordination environments. I’ve served as a HIPAA Privacy Officer and trusted SME for 80+ healthcare organizations and business associates.

I build defensible compliance infrastructure—60+ policy templates, 160+ education and implementation resources, privacy program assessments, policy gap reviews, remediation roadmaps, and workforce guidance. I combine hands-on privacy operations, regulatory interpretation, incident response, and client advisory to translate requirements into practical workflows.

Across my roles, I’ve led privacy program operations, breach risk assessments, privacy incident investigations, and regulatory liaison activities (including OCR inquiries), while driving measurable improvements like a 20% decrease in repeat incidents and faster complaint resolution. I help organizations reduce risk, protect PHI, and make confident, audit-ready compliance decisions.