Shambhavi Deshpande

Defined product roadmap and OKRs, aligning stakeholders to delivery timelines for financial and SCM projects. Led implementation of export module, solutioned revenue cycle management, and designed service procurement flows, resulting in significant cost savings and revenue recovery. Conducted user research, documented data-driven PRD, and liaised with warehouse staff to enhance procurement modules

Defined product roadmap and OKRs based on business goals, aligning stakeholders to delivery timelines for financial and SCM projects. Led implementation of drugs and materials export module and solutioned revenue cycle management to recover significant revenue. Designed service procurement flows, enhanced the procurement module for B2B exports, and conducted user research for data-driven PRD using

Collaborated with HR to drive recruitment for numerous roles, ensuring resource-team fit for cloud migration projects. Developed a comprehensive agile project planning tool in Excel. This tool streamlined task assignments and timelines, enhancing cross-functional collaboration.

Managed a 24x7 customer support team, significantly reducing unresolved tickets and improving SLA. Onboarded and trained support agents, coordinated product training sessions, and crafted SOPs and technical articles to enhance customer service quality and reduce escalations.

Collaborated with HR to drive recruitment for cloud migration projects, ensuring resource-team fit. Developed a comprehensive agile project planning tool in Excel, streamlining task assignments and enhancing cross-functional collaboration.

Managed a 24x7 customer support team, significantly reducing unresolved tickets and improving SLA. Onboarded and trained new support agents on key platforms like Freshdesk and Cloudtelephony. Coordinated numerous product training sessions and crafted technical documentation and SOPs to reduce escalations.

Spearheaded process improvements and implemented a feedback loop to enhance the user journey and drive iterative product and customer experience improvements. Optimized scheduling processes using Trello and Gantt Charts, set up a customer success division using HubSpot, and led a team of facilitators to tailor mentee experience.

Spearheaded process improvements and implemented a feedback loop to enhance the user journey, leveraging insights to drive iterative product and customer experience improvements. Optimized scheduling processes using Trello and Gantt Charts, improving team communication and ensuring timely delivery of live sessions. Set up a customer success division to handle support and post-workshop engagement,

Grade: 73.88%

Activities and societies: Member of the TEDx committee- Curated engaging speaker talks and presentations, managing logistics for 4 speakers

Completed coursework in Managing Digital Transformation, Market Research, Digital Product Management, and Strategic Marketing. Served as a member of the TEDx committee, curating speaker talks and managing logistics.

Grade: 86.9%

Activities and societies: Project: Rebranded Godiva Chocolates, Used Design thinking to create a business plan for an interior design firm

Participated in an exchange term focusing on Product Launch, Design Thinking, and Project Management. Completed a project to rebrand Godiva Chocolates and create a business plan using Design Thinking.

Grade: 79.56%

Activities and societies: Member of the TEDx committee, Part of E&TC department student council, Registrar for Drama club

Member of the TEDx committee, Part of E&TC department student council, Registrar for Drama club.

Grade: 79.56%

Activities and societies: Member of the TEDx committee, Part of E&TC department student council, Registrar for Drama club

Engaged in various extracurricular activities including being a member of the TEDx committee and the E&TC department student council. Served as the Registrar for the Drama club.