Shabreah Brown

I’m a results-driven Insurance Claims Specialist with 7+ years of progressive experience in claims management, settlement negotiation, and policy analysis across personal injury, workers’ compensation, and medical-only claims. I’m trusted for end-to-end claims adjudication, coverage determination, and regulatory compliance, including HIPAA and state/federal insurance regulations.

I manage high-volume caseloads while keeping accuracy and customer service at the center of every decision. At State Farm, I coordinated 100+ active claim files and helped reduce average claim cycle time by 20% through proactive case management and field-adjuster collaboration.

I partner closely with attorneys, medical providers, and adjusters to evaluate liability, determine appropriate claim reserves, and expedite resolution. I also identify fraud indicators, escalate suspicious claims, and support risk mitigation and loss prevention efforts.

From FNOL through final resolution, I maintain detailed documentation in claims management databases and strengthen outcomes with strong system and process skills, including Guidewire ClaimCenter, Salesforce CRM, ISO ClaimSearch, and Xactimate. I’m seeking a remote or Florida-based claims role to leverage deep insurance domain knowledge and drive operational excellence.