Serina Lou

I specialize in product planning for complex, long-cycle scenarios—translating non-standard user needs into structured, actionable plans. I balance short-term conversion with long-term growth, especially for high-ticket decisions where trust and expectation management make the difference.

In my recent role, I designed global higher-education solutions and improved contract conversion rates to 30% by creating low-risk, multi-country alternatives. I standardized an 18–24 month service delivery process with clear milestones, helped align student profiles with research directions, and achieved a 90% admission rate to top-tier universities. I also built a structured client management framework that resulted in 0 client complaints, while generating 5 high-end referral conversions—and I was awarded Most Promising Consultant (Eastern Region) in 2025.

Previously, I led needs assessment and consultation for overseas study journeys across K–12 to university levels, and used content-driven lead generation (including live sessions and policy briefings) to convert audiences into high-ticket clients. I’ve also supported ecosystem operations by building partner networks, improving engagement and activation, and delivering data-driven insights to optimize service delivery, with strong cross-functional project management throughout.