Serena Santucci
@serenasantucci
Interior designer with customer-service experience and strong visual communication skills.
What I'm looking for
I am an interior designer with a master's degree from Politecnico di Milano and a background that spans product and graphic design, customer service, and reception roles across Italy, the UK and Portugal.
I have delivered interior and exterior graphics for retail, designed a multi-passenger human-powered vehicle for a start-up, and worked in customer care and back office for companies such as Just Eat Italia and Sitel, resolving inquiries and managing refunds across phone, mail and chat.
I bring strong communication, problem-solving and multitasking abilities, an enterprising spirit, and a commitment to quality; I am inspired by challenges and enjoy photography, travel and performance arts which inform my creative approach.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Just Eat Italia
Nov 2021 - Mar 2023 (1 year 4 months)
Handled customer inquiries and refunds via phone, email and chat for Just Eat Italia, managed social media reviews and resolved service issues to maintain customer satisfaction.
Travel Customer Service Agent
Sitel
Jan 2019 - Nov 2021 (2 years 10 months)
Provided phone, email and chat support for customers, resolving inquiries and delivering product and service information while managing high-volume interactions.
Receptionist
Wellness Club
Sep 2017 - Nov 2018 (1 year 2 months)
Greeted clients, managed calls and correspondence, maintained diaries and appointments, managed databases and supported administrative and marketing processes.
Graphic Designer
Stanleybet International
Apr 2016 - May 2017 (1 year 1 month)
Designed and produced final interior and exterior graphics for Stanleybet retail locations, ensuring brand consistency across physical stores.
Product Designer
TheGustibus Milano
Sep 2014 - Jul 2015 (10 months)
Designed a multi-passenger human-powered vehicle as a tourist attraction and supported customer acquisition and ongoing customer care for the startup.
Education
Degrees, certifications, and relevant coursework
Lisbon (short course)
Short Course, Portuguese Language
2019 - 2019
Attended a Portuguese language course in Lisbon in September 2019.
TheGustibus / TheGustibus Milano (course/work project)
Project / Professional Experience, Product Design
2014 - 2015
Activities and societies: Design of human-powered vehicle; customer attraction and support.
Participated in a product design and customer care role for TheGustibus Milano, designing a multi-passenger human-powered vehicle and supporting customers (Sep 2014 - Jul 2015).
Politecnico di Milano
Master of Science, Interior Design
2012 - 2015
Activities and societies: Erasmus exchange at UCA Canterbury (Feb 2012 - Jun 2012); participated in design and product projects.
Completed a Master's degree program in Interior Design at Politecnico di Milano from September 2012 to July 2015.
UCA - University for the Creative Arts (Erasmus)
Erasmus Exchange, Interior Design
2012 - 2012
Erasmus exchange program at UCA Canterbury from February 2012 to June 2012 as part of degree studies.
Politecnico di Milano
Bachelor of Arts, Interior Design
2009 - 2012
Completed a Bachelor's degree program in Interior Design at Politecnico di Milano from October 2009 to September 2012.
Belfiore High School
Scientific Diploma, Scientific Studies
2003 - 2008
Completed a scientific high school diploma at Belfiore High School in Mantova from September 2003 to July 2008.
Cannes (short course)
Short Course, French Language
2007 - 2007
Attended a French language course in Cannes in September 2007.
San Diego (short course)
Short Course, English Language
2007 - 2007
Attended an English course in San Diego, California in July 2007.
Availability
Location
Authorized to work in
Job categories
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