Open to opportunities

Serena Santucci

@serenasantucci

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Interior designer with customer-service experience and strong visual communication skills.

Italy

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What I'm looking for

I seek roles combining design and customer-facing responsibilities in collaborative teams where I can apply visual design skills and strong communication to solve real user problems.

I am an interior designer with a master's degree from Politecnico di Milano and a background that spans product and graphic design, customer service, and reception roles across Italy, the UK and Portugal.

I have delivered interior and exterior graphics for retail, designed a multi-passenger human-powered vehicle for a start-up, and worked in customer care and back office for companies such as Just Eat Italia and Sitel, resolving inquiries and managing refunds across phone, mail and chat.

I bring strong communication, problem-solving and multitasking abilities, an enterprising spirit, and a commitment to quality; I am inspired by challenges and enjoy photography, travel and performance arts which inform my creative approach.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Just Eat Italia

Nov 2021 - Mar 2023 (1 year 4 months)

Handled customer inquiries and refunds via phone, email and chat for Just Eat Italia, managed social media reviews and resolved service issues to maintain customer satisfaction.

Customer Service Email Support Live Chat Social Media Moderation Communication Multitasking

Travel Customer Service Agent

Sitel

Jan 2019 - Nov 2021 (2 years 10 months)

Provided phone, email and chat support for customers, resolving inquiries and delivering product and service information while managing high-volume interactions.

Customer Service Phone Support Email Support Live Chat Problem Solving Stress Management Teamwork

Receptionist

Wellness Club

Sep 2017 - Nov 2018 (1 year 2 months)

Greeted clients, managed calls and correspondence, maintained diaries and appointments, managed databases and supported administrative and marketing processes.

Appointment Management Database Management Customer Relations

Graphic Designer

Stanleybet International

Apr 2016 - May 2017 (1 year 1 month)

Designed and produced final interior and exterior graphics for Stanleybet retail locations, ensuring brand consistency across physical stores.

Illustrator Photoshop InDesign Graphics Visual Design Branding

Product Designer

TheGustibus Milano

Sep 2014 - Jul 2015 (10 months)

Designed a multi-passenger human-powered vehicle as a tourist attraction and supported customer acquisition and ongoing customer care for the startup.

Product & Design Prototyping Customer Care User Research Design For Public Use Cross Functional Collaboration

Education

Degrees, certifications, and relevant coursework

Lisbon (short course)

Short Course, Portuguese Language

2019 - 2019

Attended a Portuguese language course in Lisbon in September 2019.

TheGustibus / TheGustibus Milano (course/work project)

Project / Professional Experience, Product Design

2014 - 2015

Activities and societies: Design of human-powered vehicle; customer attraction and support.

Participated in a product design and customer care role for TheGustibus Milano, designing a multi-passenger human-powered vehicle and supporting customers (Sep 2014 - Jul 2015).