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Serena Santucci

@serenasantucci

Interior designer with customer-service experience and strong visual communication skills.

Italy
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What I'm looking for

I seek roles combining design and customer-facing responsibilities in collaborative teams where I can apply visual design skills and strong communication to solve real user problems.

I am an interior designer with a master's degree from Politecnico di Milano and a background that spans product and graphic design, customer service, and reception roles across Italy, the UK and Portugal.

I have delivered interior and exterior graphics for retail, designed a multi-passenger human-powered vehicle for a start-up, and worked in customer care and back office for companies such as Just Eat Italia and Sitel, resolving inquiries and managing refunds across phone, mail and chat.

I bring strong communication, problem-solving and multitasking abilities, an enterprising spirit, and a commitment to quality; I am inspired by challenges and enjoy photography, travel and performance arts which inform my creative approach.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

LC

Lisbon (short course)

Short Course, Portuguese Language

2019 - 2019

Attended a Portuguese language course in Lisbon in September 2019.

TP

TheGustibus / TheGustibus Milano (course/work project)

Project / Professional Experience, Product Design

2014 - 2015

Activities and societies: Design of human-powered vehicle; customer attraction and support.

Participated in a product design and customer care role for TheGustibus Milano, designing a multi-passenger human-powered vehicle and supporting customers (Sep 2014 - Jul 2015).

Politecnico di Milano logoPM

Politecnico di Milano

Master of Science, Interior Design

2012 - 2015

Activities and societies: Erasmus exchange at UCA Canterbury (Feb 2012 - Jun 2012); participated in design and product projects.

Completed a Master's degree program in Interior Design at Politecnico di Milano from September 2012 to July 2015.

UCA - University for the Creative Arts (Erasmus) logoUE

UCA - University for the Creative Arts (Erasmus)

Erasmus Exchange, Interior Design

2012 - 2012

Erasmus exchange program at UCA Canterbury from February 2012 to June 2012 as part of degree studies.

Politecnico di Milano logoPM

Politecnico di Milano

Bachelor of Arts, Interior Design

2009 - 2012

Completed a Bachelor's degree program in Interior Design at Politecnico di Milano from October 2009 to September 2012.

BS

Belfiore High School

Scientific Diploma, Scientific Studies

2003 - 2008

Completed a scientific high school diploma at Belfiore High School in Mantova from September 2003 to July 2008.

CC

Cannes (short course)

Short Course, French Language

2007 - 2007

Attended a French language course in Cannes in September 2007.

SC

San Diego (short course)

Short Course, English Language

2007 - 2007

Attended an English course in San Diego, California in July 2007.

Tech stack

Software and tools used professionally

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Serena Santucci - Customer Service Agent - Just Eat Italia | Himalayas