Selma Qejvani
@selmaqejvani
Product Support Analyst at ClickFlare, resolving tracking and integration issues and improving platform documentation.
ItalyWhat I'm looking for
At ClickFlare, I support customers using the tracking platform, diagnosing and resolving issues with tracking, integrations, and platform functionality. I work with the development team on complex issues and keep support guides current as the platform evolves.
Earlier, I prepared legal and technical documentation and maintained cadastral and geographic information at State Cadaster Agency, ASHK - ALBANIA and Agency of Legalisation, Urbanisation and Integration of Informal Areas/ Construction. My work included preparing maps and plans using ArcGIS and AutoCAD, supported by my geoinformatics engineering education.
Experience
Work history, roles, and key accomplishments
Tracking Platform Support Analyst
ClickFlare
Jan 2023 - Present (3 years 10 months)
Provided technical support and assistance to customers using the ClickFlare tracking platform. Diagnosed, troubleshot, and resolved issues related to tracking, integrations, and platform functionality.
Engineer - Specialist
State Cadaster Agency, ASHK - ALBANIA
May 2019 - Mar 2022 (2 years 10 months)
Prepared legal and technical documentation for the legalization of informal buildings. Composed cartographic information and managed geographical databases using ArcGIS and AutoCAD.
Engineer - Specialist
Agency of Legalisation, Urbanisation and Integration of Info
Apr 2017 - May 2019 (2 years 1 month)
Prepared legal and technical documentation for the GIS department. Created and maintained CAD design and cadastral maps databases using AutoCAD and ArcGIS.
Real Estate Appraisal Specialist
STUDIO VL-AV
Feb 2016 - Apr 2017 (1 year 2 months)
Conducted on-site evaluations of real estate assets and prepared detailed reports. Reviewed and prepared legal documentation for evaluated assets.
Cartographer Specialist - INTERNSHIP
Office of Registration of Immovable Property
Sep 2016 - Mar 2017 (6 months)
Participated in Tirana's Hypothek data update project. Created and processed topological maps and exported GIS shapefiles.
Education
Degrees, certifications, and relevant coursework
Cambridge Assessment English
Certificate, English Language
Grade: B2
Cambridge Assessment English certificate at CEFR Level B2 with an overall score of 168.
Regional Directorate of Vocational Training
Certificate, Web Design
2015 - 2016
Web Designer training from the Regional Directorate of Vocational Training.
Regional Directorate of Vocational Training
Certificate, German Language
2016 - 2016
German language course at the Regional Directorate of Vocational Training.
Polytechnic University of Tirana
Master, Geoinformatics Engineering
2015 - 2016
Master in Geoinformatics Engineering from the Polytechnic University of Tirana, covering remote sensing, GIS, cartography, and spatial analysis.
Polytechnic University of Tirana
Bachelor of Science, Geoinformatics Engineering
2012 - 2015
BSc in Geoinformatics Engineering from the Polytechnic University of Tirana.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Website
clickflare.comSalary expectations
Job categories
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