Seanan Prendergast
@seananprendergast
Experienced Systems Support Manager with a focus on data solutions.
IrelandWhat I'm looking for
As a Systems Support Manager at PM Group, I have honed my skills in creating SQL-based reports and dashboards, utilizing tools like Microsoft SQL Server, Tableau, and Sintel BI. My role involves not only data fixes and troubleshooting on SQL databases but also application support and development across various platforms including ERP, CRM, and HR systems.
With a strong background as a Systems Analyst, I have developed a keen understanding of supporting diverse departments and their functions within applications. I take pride in my ability to create digital forms, workflows, and solutions that enhance operational efficiency. Additionally, I manage a global support team, ensuring that we effectively support over 3000 end users while providing comprehensive training and documentation.
Experience
Work history, roles, and key accomplishments
PGSystems Support Manager
PM Group
Apr 2023 - Present (2 years 1 month)
As a Systems Support Manager, I create SQL-based reports and dashboards, troubleshoot SQL databases, and provide application support across various departments. I manage a global support team and conduct end-user training, ensuring effective use of ERP, CRM, and HR applications.
PGSystems Analyst
PM Group
May 2018 - Apr 2023 (4 years 11 months)
In my role as a Systems Analyst, I focused on analyzing system requirements, troubleshooting issues, and supporting various applications. I collaborated with different departments to optimize their processes and improve system functionality.
Education
Degrees, certifications, and relevant coursework
NINational College of Ireland
Higher Diploma in Science, Computing (AI and Machine Learning)
2022 - 2023
NGNUI Galway
Bachelor of Science, Mathematical Science
2011 - 2016
Tech stack
Software and tools used professionally
Availability
Location
IrelandAuthorized to work in
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