Open to opportunities

Sarpong Kwame

@sarpongkwame

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Experienced virtual assistant and customer service professional optimizing operations and client satisfaction.

Ghana

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What I'm looking for

I seek remote or hybrid roles where I can apply my administrative, customer service, and coordination skills to improve workflows, support teams, and enhance client satisfaction.

I am a virtual assistant and customer service professional with over 13 years of experience supporting clients both remotely and in-person. I specialize in calendar management, project coordination, client communications, and administrative support, consistently enhancing operational workflows to boost client satisfaction.

I have coordinated team schedules, managed communications via email, chat, and phone, and handled online order processing and documentation across roles at Adesua.com, FNS Global Logistics, and Scancom (MTN Ghana). I also delivered virtual English teaching and teacher training, managing class schedules and guiding teachers through workshops.

I am proficient with Google Workspace, Microsoft Office 365, CRM systems, scheduling tools, and file organization, and I hold customer service and CRM-related certifications that reinforce my practical experience in customer-facing and operational roles.

Experience

Work history, roles, and key accomplishments

Project Manager / Customer Service Supervisor

Adesua.com

Jan 2019 - Sep 2024 (5 years 8 months)

Coordinated client communications and team schedules, managed email/chat/phone support and online order processing, and improved operational workflows across customer service functions.

Customer Support Project Coordination Calendar Management CRM Google Workspace Microsoft Office 365 Scheduling Documentation

Volunteer Operations Manager

FNS Global Logistics

Aug 2017 - Dec 2018 (1 year 4 months)

Managed communications with staff and partners, organized shipment records, and tracked workflow to support logistics operations.

Operations Management Records Management Logistics Coordination Documentation

Customer Service Intern

Scancom (MTN Ghana)

Sep 2011 - Sep 2016 (5 years)

Handled customer calls, logged requests in CRM systems, and maintained service documentation to support customer service delivery.

Customer Support CRM Data Entry Documentation

Virtual English Teacher

Black Is It School

Delivered virtual English lessons, managed class schedules and follow-ups, and trained teachers during workshops to improve learner outcomes.

Virtual Teaching Teacher Training Calendar Management Learner Support Workshop Facilitation

Education

Degrees, certifications, and relevant coursework

Garden City University

Bachelor of Business Administration, Marketing

Activities and societies: Delivered virtual English teaching sessions, managed calendars and class schedules, guided and trained teachers during workshops.

Completed Bachelor of Business Administration with a focus on Marketing and supported teaching and administrative activities remotely.