Open to opportunities

Sarah Gichia

@sarahgichia

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Quality Control Analyst turning compliance insights into accurate reporting and exceptional remote customer support.

Kenya

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What I'm looking for

I’m looking for a remote customer support role where I can use my quality control, documentation, and data-driven problem-solving to ensure accuracy, consistent outcomes, and exceptional customer experiences—while collaborating across teams and continuously improving processes.

I’m a meticulous, results-driven Quality Control professional with experience conducting detailed inspections, data analysis, and compliance monitoring, while keeping quality consistent under tight deadlines. At Questa Care Limited, I prepared digital reports and dashboards for management, coordinated with diverse stakeholders in remote-friendly ways, and maintained accurate records through cloud-based documentation transitions.

I also bring customer-facing problem solving from my customer service and front office work, where I handled high-volume calls, emails, and chats, resolved inquiries using scripts, and escalated complex issues. I’ve strengthened process efficiency by introducing a digital logbook system that reduced calibration errors by 30%, and I back my work with analytical training from my BSc in Analytical Chemistry and hands-on lab experience using HPLC, FTIR, and UV-VIS instrumentation.

Experience

Work history, roles, and key accomplishments

Current

Executive Quality Control Analyst

Current

Questa Care Limited

Jul 2023 - Present (2 years 11 months)

Conducted detailed inspections and data analysis to identify process gaps and ensure compliance with quality standards. Prepared digital reports and dashboards for leadership, including introducing a digital logbook system that reduced calibration errors by 30%.

Quality Control Compliance Monitoring Data Analysis Root Cause Analysis Digital Reporting Dashboarding Calibration Error Tracking

Customer Service Attendant

Spectralab Analytical Services

Jan 2023 - Mar 2023 (2 months)

Provided high-volume customer support via calls, emails, and chats to resolve inquiries and process orders. Troubleshot technical issues, followed support scripts, maintained accurate digital records, and escalated complex problems to the right teams.

Customer Support Order Processing Technical Troubleshooting Customer Escalation Scheduling coordination Conflict Resolution Active Listening

Research Assistant Intern

Government Chemist Department of Kenya

Jan 2022 - Present (4 years 5 months)

Analyzed water quality for safety compliance and presented findings to regulatory stakeholders. Supported data interpretation and clear documentation to support compliance decision-making.

Safety Compliance Regulatory Reporting Attention To Detail