Open to opportunities

Sarah Echefu

@sarahechefu

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Motivated computer science graduate with a foundation in web design.

Nigeria

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What I'm looking for

I am looking for a role that fosters growth, innovation, and collaboration.

I am a motivated computer science graduate with a strong foundation in web design and programming. My hands-on experience in network management and customer service has equipped me with the problem-solving skills necessary to contribute effectively to innovative projects. I am eager to leverage my expertise in software development and data analysis in a dynamic team environment.

During my recent role at the National Hospital, I successfully executed network installations that improved connectivity for over 100 users, enhancing the overall efficiency of healthcare operations. Additionally, my tenure at First City Monument Bank involved managing customer requests and implementing telecommunication systems, where I resolved 95% of customer service tickets within 24 hours, significantly boosting client satisfaction.

Experience

Work history, roles, and key accomplishments

Assistant Customer Service Operation

First City Monument Bank FCMB

Jul 2023 - Apr 2024 (9 months)

Managed customer service operations including handling requests for account issues and fraud cases. Designed and maintained telecommunication systems to enhance customer interactions.

Customer Service Telecommunications Data Entry Problem Solving Fraud Detection Communication

Network Provider

National Hospital

May 2023 - Jul 2023 (2 months)

Executed successful network installations and troubleshooting for a healthcare institution, enhancing connectivity for users. Improved network uptime by 30% and resolved issues efficiently.

Network Management Troubleshooting Network Debugging Customer Service Problem Solving

Education

Degrees, certifications, and relevant coursework

Chukwuemeka Odumegwu Ojukwu University

Bachelor of Science, Computer Science

2020 - 2024

Graduated with a Bachelor of Science in Computer Science, focusing on software development, data analysis, and network management. Developed problem-solving skills through hands-on experience in various projects.