Saraann Romain
@saraannromain
Experienced childcare and administrative professional delivering compassionate client services.
What I'm looking for
I am an experienced childcare and administrative professional with a B.S. Education and a track record of supporting children, families, and healthcare clients with empathy and reliability.
Across roles as a director, lead teacher, patient care monitor, site host, receptionist, and phone operator, I built systems for scheduling, inventory, documentation, and client communications that improved operational flow and client experience.
I consistently prioritize safety, clear communication, and positive relationships—whether planning classroom activities, supervising children, managing patient interactions, or assisting clients through testing and healthcare processes.
I bring strong organizational skills, proficiency in Microsoft Word, Excel, and PowerPoint, bilingual ability in Haitian Creole, and a collaborative mindset to roles that support families, patients, and teams.
Experience
Work history, roles, and key accomplishments
Receptionist
Be Pain Free Mattapan
Aug 2022 - Present (3 years 2 months)
Provide front-desk support including greeting guests, answering phones and emails, maintaining calendars, organizing documents, and managing supply inventory to ensure efficient office operations.
Phone Operator
Global Phone
Sep 2020 - Present (5 years 1 month)
Provided communications services for healthcare clients, handling inbound calls and confidential customer interactions with professionalism and empathy.
Site Host
CIC Health
Sep 2021 - Aug 2022 (11 months)
Operated COVID-19 testing sites by coordinating patient check-in, improving testing flow and signage, preparing sample labels, and managing supplies to enhance the testing experience.
Patient Care Monitor
HCRC
Sep 2018 - Dec 2021 (3 years 3 months)
Monitored patient activity and facility safety, supervised urine drug screens and ID procedures as directed, intervened in conflicts, and provided receptionist coverage and administrative support.
Director / Lead Teacher
Imajine That
Sep 2017 - Dec 2020 (3 years 3 months)
Planned and led classroom activities across curricula, supported children's academic and social development, coordinated family relationships, and managed safety and daily incident documentation.
Teacher / Director
Our Future Learning Center
Jan 2011 - Dec 2017 (6 years 11 months)
Delivered early childhood instruction and activities, led classrooms as lead teacher and director, coordinated meals and transportation, and maintained child safety and family communication.
Child Care Assistant
El Shaddai Day Care
Jun 2009 - Aug 2009 (2 months)
Assisted with child care activities, supported meal planning, engaged children in community activities, and fostered relationships with families to support child development.
Children's Choir Director
The Church of the Living Christ
Jun 2001 - Aug 2007 (6 years 2 months)
Directed a children's choir (ages 2–12), supervised rehearsals, led weekly performances, and built relationships with families to support youth engagement.
Education
Degrees, certifications, and relevant coursework
Cambridge College
Bachelor of Science, Education
Grade: 3.0
Activities and societies: Relevant coursework: Childcare, Case Management for Human Services, Crime and Criminal Justice, Special Topics in Justice Issues.
Completed a Bachelor of Science in Education with relevant coursework in childcare, case management for human services, crime and criminal justice, and special topics in justice issues.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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