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Sanjida Akter

@sanjidaakter1

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Customer-focused SEO specialist with experience in travel customer support and website optimization.

Bangladesh

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What I'm looking for

I am seeking roles that blend SEO and customer-facing responsibilities in a collaborative, growth-oriented company where I can improve web performance and enhance customer satisfaction.

I am a results-driven SEO specialist and customer support professional with hands-on experience in the travel and tourism sector. I have provided freelance SEO services—conducting keyword research, on-page optimization, and analytics—to improve website rankings, and I served as a trainee customer support agent handling bookings, inquiries, and client communication across email, chat, and phone.

I hold a BSc in Physics from National University and have a proven record of improving customer satisfaction and supporting booking conversions. I am committed to delivering quality work, supporting team goals, and continuing to grow professionally in roles that combine digital marketing and client-facing responsibilities.

Experience

Work history, roles, and key accomplishments

Trainee Customer Support

Holidayzer BD Ltd.

Jul 2025 - Sep 2025 (2 months)

Managed customer inquiries for hotel bookings and tour packages across email, chat, and phone, supporting booking conversion and maintaining customer records to ensure high satisfaction.

Customer Support Email Support Phone Support CRM Lead Follow Up Customer Retention Communication

SEO Specialist

Self-Employed

Jan 2024 - Jan 2025 (1 year)

Provided SEO services for travel and small business websites, conducting keyword research, on-page optimization, and content improvements to increase search rankings and traffic.