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Sanjeev MehraSM
Looking for a job

Sanjeev Mehra

@sanjeevmehra

Workforce/Operations Manager at Zscaler managing workload across APAC, EMEA, and AMER and handling real-time escalations.

India
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What I'm looking for

I’m looking for a responsible career opportunity where I can fully use my training and skills while contributing to the company’s success.

At Zscaler, I manage workload across APAC, EMEA, and AMER, balancing work with team leads and responding to real-time escalations and priority cases.

I work with Genesys and Salesforce teams on process gaps involving adherence, auto-routing, inbound calls, and emails. I also meet with geo leaders to discuss challenges and share updates with the team.

At Teleperformance, I held ACCM and AMCC roles supporting Apple Care and Amazon Seller support NA. As ACCM, I managed a span of 100+ advisors and worked on KPI management, coaching, and client calibrations.

My work also included reviewing operations, auditing cases, analyzing performance data, and developing root-cause analyses and action plans. I have a BCA and use MS Office, Genesys, Salesforce, and Tableau.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

JU

J.R.N Rajasthan Vidyapeeth University

BCA, Computer Applications

Completed Bachelor of Computer Applications (BCA) in 2017.

GS

Gurukul Senior Secondary School

Senior Secondary, General Studies

Completed Senior Secondary education in 2011.

SS

Sacred Heart Senior Secondary School

Secondary, General Studies

Completed Secondary education in 2009.

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