SMSandy Mendiola
@sandymendiola
Experienced Subject Matter Expert with a focus on team management.
PhilippinesWhat I'm looking for
I'm Sandy Gumatay Mendiola, a dedicated professional with extensive experience in technical support and team management. My career has been marked by a commitment to quality and excellence, particularly in my role as a Subject Matter Expert at Acquire BPO, where I led initiatives in project management and quality audits. I take pride in mentoring new team members and fostering a culture of continuous improvement.
Throughout my career, I have successfully managed complex service delivery processes, ensuring seamless activation and migration of services for clients. My ability to analyze team performance and implement effective training programs has been recognized through multiple awards, including QA Superstar and Best Agent. I am passionate about leveraging my skills to contribute to a dynamic team and drive organizational success.
Experience
Work history, roles, and key accomplishments
Subject Matter Expert
Acquire BPO
Nov 2023 - Mar 2025 (1 year 4 months)
Served as Subject Matter Expert for Vocus Wholesale (B2B), specializing in nbn, ADSL, PSTN, and Mobile services. Developed and updated process documentation, conducted quality audits, and provided team support including escalation management. Managed team workload, allocated tasks, and led skills development through training and mentoring.
Provisioning Officer
Acquire BPO
May 2019 - Apr 2024 (4 years 11 months)
Managed the end-to-end lifecycle of Vocus Wholesale (B2B) services, including activation, disconnection, migration, and plan modifications for nbn, ADSL, PSTN, and Mobile. Responsible for task allocation for reports and tickets. Conducted quality audits to ensure service delivery standards were met.
Order Support Specialist
Stellar BPO
May 2017 - Jan 2018 (8 months)
Provided customer service support within the nbn Order Support Centre. Assisted customers with inquiries and issues related to their nbn orders. Ensured timely and accurate resolution of customer concerns.
Technical Support Representative
Convergys Philippines
Jun 2015 - Jan 2016 (7 months)
Provided technical support for Microsoft Windows operating systems across various versions (XP, 7, 8, 8.1, 10) on desktops and laptops. Assisted users with troubleshooting and resolving technical issues. Also provided support for Intuit Quickbooks, including application setup and troubleshooting.
Customer Service Representative
Sterling Global Call Centre
Mar 2014 - Mar 2015 (1 year)
Served as a Customer Service Representative for Smart and Sun cellular services. Participated in the Survey Team for Smart and Sun. Provided customer support for Sun Cellular Prepaid services.
Education
Degrees, certifications, and relevant coursework
ICCT Colleges
Bachelor of Science in Computer Science, Computer Science
2011 - 2012
Pursued a Bachelor of Science degree focusing on Computer Science. Studied core concepts and fundamental principles of the field before concluding the program.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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