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Sandra Sarpong

@sandrasarpong

Cloud engineer at Blucore IT Solutions who cut AWS costs by 30% through resource right-sizing.

At Blucore IT Solutions, I provisioned AWS infrastructure for two applications across development, staging, and production. I introduced CloudWatch monitoring and custom alarms, automated EC2 and S3 tasks with Bash, and reduced cloud costs by 30% by right-sizing underused resources.

At Mercyships International, I support users and manage endpoint provisioning, configuration, and patching. I also bring experience configuring CI/CD pipelines at RentEase Ghana and building responsive interfaces as an intern at Ghana Tech Lab. My projects include modular AWS infrastructure with Terraform and a serverless REST API.

Experience

Work history, roles, and key accomplishments

Current

Service Desk & Endpoint Analyst

Current

Mercyships International

Jan 2026 - Present (9 months)

Supporting 300+ users across laptops, desktops, mobile phones, and tablets, managing endpoint provisioning, configuration, and patching using Intune, Active Directory, and Action1. Triage and resolve approximately 30 service desk tickets per week in Jira, covering password resets, hardware troubleshooting, software deployment, and network connectivity issues.

Intune Active Directory Action1 Jira SharePoint Excel Endpoint management Troubleshooting Account Provisioning Documentation

Infrastructure & Cloud Engineer

Blucore IT Solutions

Dec 2022 - Jan 2024 (1 year 1 month)

Inherited production AWS infrastructure for 2 applications with no formal monitoring or automation, then designed and provisioned EC2, RDS, S3, Route53, and VPC across dev, staging, and production. Implemented CloudWatch monitoring and custom alarms, automated EC2 provisioning and S3 management with Bash scripts, and reduced cloud costs by 30% through right-sizing.

AWS EC2 RDS S3 Route 53 VPC IAM Cloudwatch Terraform BASH Linux Administrator Cost Optimization

Software Developer / Technical Project Coordinator

RentEase Ghana

Dec 2021 - Mar 2023 (1 year 3 months)

Configured GitHub Actions and GitLab CI pipelines for automated testing and deployment, reducing manual release effort. Integrated frontend systems with backend services via APIs and coordinated cross-functional teams to resolve frontend performance issues.

GitHub Actions Gitlab CI API Integration Performance Monitoring Cross functional Coordination

Intern

Ghana Tech Lab

Aug 2021 - Nov 2021 (3 months)

Developed responsive frontend interfaces using JavaScript and automated frontend build tasks with npm scripts. Monitored application performance and collaborated with senior developers on documentation and project delivery.

JavaScript NPM Frontend Development Performance Monitoring Documentation