Open to opportunities

SAMYA LAMBA

@samyalamba

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Detail-oriented professional with expertise in content writing and HR.

India

Message

What I'm looking for

I am seeking a dynamic role that fosters creativity and growth, where I can leverage my writing and HR skills to contribute to impactful projects.

As a dedicated professional with a strong foundation in content writing and human resources, I have honed my skills through diverse experiences across various roles. At Tech Mahindra, I excelled as a Process Associate, where I implemented strategies that improved email response rates and optimized workflows, achieving over 90 percent efficiency. My commitment to enhancing customer satisfaction and team productivity has been a driving force in my career.

In my role as a Content Writer at Inkshed Content Solutions, I crafted persuasive narratives that not only advocated for online learning but also elevated brand visibility through engaging travel stories. My ability to adapt my writing style to different audiences has allowed me to effectively communicate and foster engagement. Additionally, my internship in human resources provided me with valuable insights into recruitment processes and administrative support, further broadening my professional skill set.

Experience

Work history, roles, and key accomplishments

Process Associate

Tech Mahindra

Jun 2023 - Nov 2023 (5 months)

Improved email response rates and implemented strategies to boost efficiency, maintaining over 90% effectiveness. Optimized email workflows with automation tools, reducing handling time by 20% and enhancing team productivity.

Email Automation Tools Customer Satisfaction Process Optimization Productivity

Content Writer

Inkshed Content Solutions Pvt Ltd.

Feb 2023 - May 2023 (3 months)

Authored persuasive content for Lifeline Education and crafted engaging travel narratives, enhancing online presence and brand visibility through compelling storytelling.

Content Creation SEO Creative Writing

Human Resource Intern

PRKA Work Support Pvt Ltd.

Jun 2022 - Sep 2022 (3 months)

Supported recruitment by sourcing candidates and conducting screenings. Provided administrative assistance by maintaining employee records and updating databases.

Recruitment Screening Administrative Support Database Management Communication

Education

Degrees, certifications, and relevant coursework

Gautam Buddha University

Bachelor of Arts, English

2020 - 2023

Activities and societies: Served as a Literary-Cultural Event Organiser, planning and executing diverse cultural and literary events, coordinating logistics and managing schedules.

Completed a Bachelor of Arts in English Honours, focusing on various aspects of English literature and language. Engaged in coursework that included American Literature, Literary Criticism, Women's Literature, and Literature of Indian Diaspora.