At a confidential mobile app portfolio company, I identified, scoped, built, and shipped a support-automation agent that triages about 5,000 tickets a day and auto-closes 60%. It replaced about $15,000 a month in support costs with about $500 a month in LLM spend.
I built the business case with the CS Lead and CTO and won buy-in to continue after an early pause. I constrained the agent to triage and guarded API actions to mitigate hallucination risk, and connected Freshdesk with GCP Pub/Sub and structured-output evaluations.
I also designed and owned the company-wide LLM gateway for model routing, cost tracking, and quality and latency evaluation. Other work included automating IP due diligence, shipping a Slack text-to-SQL assistant, and building a production AI website-generation workflow.
Before that, I worked on production agents, RAG, and LLM-as-judge evaluation at Mayflower, and grammar-correction research at JetBrains. As Co-Founder & Engineering Lead at HopShop Inc., I co-founded and raised $250K for a visual product search platform, built its search core, and shipped an in-store kiosk pilot.
