At Apple, I support product launches across iPhone, Mac, iPad, Apple Watch, and Apple Vision Pro. I also troubleshoot customer hardware, software, connectivity, and device-setup issues, coordinating escalations when needed.
In graduate projects at Western Governors University, I implemented and documented Azure role-based access control, Key Vault, and backup configurations. I also designed a secure hybrid network for a simulated financial and healthcare merger, using segmentation, firewalls, VPN, and identity controls.
In a security operations lab, I reviewed threat-scanning status and firewall configurations, documented incident findings, and recommended preventive actions. I hold CompTIA CySA+, CompTIA Security+, and ISC2 Certified in Cybersecurity (CC) certifications.
