Salma Fithi

Replaced and repaired hardware components such as RAM, hard drives, and keyboards. Installed operating systems, firewalls, switches, and routers, while also providing technical support for hardware setup and troubleshooting.

Installed operating systems on personal computers (Windows and Linux) and created workstation access accounts. Conducted network installations, both wired and wireless, under IPv4 and IPv6, and configured VLANs while implementing server virtualization and installing firewalls to enhance security.

Responded to customer inquiries primarily via email, with additional support through live chat and occasional phone calls. Provided troubleshooting assistance for product and account-related issues, ensuring timely and accurate resolutions, and escalated complex cases to appropriate departments.

Completed an internship focused on the virtualization of a network structure during a company merge. Gained practical experience in network configuration and infrastructure management within a corporate environment.

Completed a comprehensive software engineering program focusing on modern development practices. Gained hands-on experience in various programming languages and software development methodologies.

Underwent specialized training in computer networks, covering essential aspects of network infrastructure and administration. Developed expertise in configuring and maintaining network systems.

Achieved a Baccalaureate of Science in Physics, building a strong foundation in scientific principles and analytical thinking. Developed problem-solving skills through rigorous coursework.