At Frame District, I co-founded and operate an optical retail store and clinic, supporting customers with consultations, product guidance, order follow-up, and after-sales assistance. I manage day-to-day service and operations, including Shopify and in-store systems.
At Herzig Eye Institute, I supported patients in a high-volume clinical environment and was promoted to Lead Ophthalmic Technician, training three technicians. I also led an EMR transition with DICOM support, coordinating eChart training, integration testing, and troubleshooting.
