At Oxford International, I assess learner needs and create objectives, lesson sequences, interactive activities, and assessments. I coordinate resources with academic teams and refine materials using learner feedback.
At The Clinic Health Group, I develop staff-learning materials for patient communication, appointment scheduling, and front-desk workflows. I create scenario-based Articulate Storyline content, onboarding job aids, role-plays, and knowledge checks.
At Rogers Communications and Engineering Link, I developed customer-service learning scenarios, communication guides, process guides, and presentations. I also supported staff learning and online delivery, revising resources based on participant feedback.
Earlier, at Vasta Institute, I designed curricula and digital resources, facilitated teacher training, and supported the transition to remote learning. My background also includes adult ESL instruction, curriculum development, and a TESL Certificate with practicum from the Toronto District School Board.
