Open to opportunities

Saba Mukadam

@sabamukadam

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E-commerce Executive and Social Media Associate with 3 years experience.

India

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What I'm looking for

I am looking for a role that fosters creativity and collaboration, where I can contribute to impactful marketing strategies and grow my skills in digital marketing.

I'm an E-commerce Executive and Social Media Associate with three years of hands-on experience in online retail and content creation. My journey began with a Bachelor's degree in Management Studies (Marketing), which laid the foundation for my expertise in managing daily content calendars, creating engaging reels, and handling customer interactions. I thrive in dynamic environments where I can leverage my skills in product listing on platforms like Amazon and Shopify.

In my recent role as an E-commerce Executive at Kawaii Kart, I successfully reduced order cancellations by proactively confirming customer orders. I also managed daily Instagram posts and stories, boosting engagement significantly. My freelance experience as an Influencer Manager for DRIM Global allowed me to collaborate with renowned brands like Domino's and McDonald's, where I identified and engaged potential influencers to enhance brand visibility across social media platforms.

Throughout my career, I have developed a strong skill set in content creation, customer handling, and digital marketing strategies. I am passionate about crafting compelling narratives and visuals that resonate with audiences, and I continuously seek opportunities to grow and contribute to innovative marketing initiatives.

Experience

Work history, roles, and key accomplishments

Influencer Manager

DRIM Global

Aug 2024 - Oct 2024 (2 months)

Identified and reached out to potential influencers aligned with brand campaigns across Instagram, YouTube, and other social platforms. Worked on CPA and CPR influencer collaboration campaigns for clients including Domino’s and McDonald’s, assisting in scheduling and managing influencer timelines.

Campaign Management Social Media Marketing Scheduling Creative Direction

E-Commerce Executive

Kawaii Kart

Aug 2023 - Aug 2024 (1 year)

Called customers to confirm orders, significantly reducing cancellations, and managed daily Instagram posts and stories to boost engagement. Listed products on Shopify, Woocommerce, and Amazon with accurate details, writing SEO-friendly descriptions using ChatGPT, and coordinated with logistics to resolve shipment issues.

Customer Service Video Editing Shopify WooCommerce SEO Logistics Coordination

Social Media Associate

Crafts n’ Creations

May 2019 - Apr 2022 (2 years 11 months)

Handled customer orders and queries via Instagram and phone with a friendly, service-focused approach. Managed Instagram content, including stories, posts, and reels, to boost engagement and coordinated team tasks for smooth daily operation.

Team Coordination Event Planning

Education

Degrees, certifications, and relevant coursework

University of Mumbai

Bachelor of Management Studies, Marketing

Completed a Bachelor's degree in Management Studies with a specialization in Marketing. Gained foundational knowledge in business management principles and marketing strategies.

Edupristine

Certification, Digital Marketing

Completed a Digital Marketing Program, acquiring skills in various aspects of digital marketing. This program enhanced practical knowledge in online marketing strategies.